Frequently Asked Questions |
Category Description:
How do I access my LearningStream courses?
You need to log into your LearningStream account with a Username and Password. This username and password were assigned after your initial or first purchase with LearningStream after April 1, 2007. Once you have logged in, you will see a list of your purchased courses, their expiration date, and can launch or view your courses.
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How do I access my Fred Pryor courses that I purchased prior to April 15, 2007?
LearningStream implemented major upgrades to the web site and selection of online courses as of April 15, 2007. Courses sold prior to April 15, 2007 are still available from Fred Pryor by clicking here (http://fredpryor.learningstream.com). These older courses will not appear in your new LearningStream account when you log in.
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How long will I have access to my online courses that I've purchased?
Each course can be purchased as a 7-day course or a 1-year course. We recommend that 1-year course for most people so that you can take your time completing each course (many of which have numerous modules or sections). While the 7-day courses are less expensive, they are often only suitable as a trial to make sure the course meets your expectations. Once a purchased course within your account has expired, it will be grayed out and not clickable--you must repurchase the course to view.
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What is your refund policy?
In order to meet course content provider licenses and restrictions, requests for a refund must be submitted with 48 hours after your purchase. Refund requests can be submitted via email, online chat, or telephone call to LearningStream Customer Service--contact information is displayed on the Support tab or the LearningStream.com web site.
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How do I contact Customer Service?
You may contact Customer Service via telephone, email, or online chat. Click here to go to our Support page which displays all of our contact options.
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What type of computer, operating system, and Internet browser do I need?
Most LearningStream courses were designed for Windows-based computers running Internet Explorer version 5.0 or higher; however Macintosh computers should also work without problems. If you are experiencing problems, please contact Customer Service.
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Is my purchase and credit card information safe?
LearningStream uses 128-bit SSL encryption on our web site whenever personal information and credit card data is exchanged. Our automated credit card processing system does not show your entire credit card number to LearningStream Customer Service so you are completely protected. To view more information on how LearningStream and IceWEB protect your privacy, click here to view our Privacy Policy.
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How do I check on my purchase history?
Log into your LearningStream account and you will be able to view all of your current/active courses and your purchase history since April 15, 2007.
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Can I share my account and password with other people/users?
The LearningStream course license is sold on a per-user basis. You are not authorized to share your account and password with other users, employees, or family members. Employers wishing to purchase a "site license" for multiple users should contact Customer Service for special pricing options.
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